Any company or agent who sells insurance in Georgia must be licensed. This includes insurance for life, property and casualty (auto, homeowners’, and worker’s compensation).
Insurance matters do not fall under the purview of the Georgia Fair Business Practices Act, and therefore the Governor’s Office of Consumer Protection does not handle complaints involving insurance companies. Instead, complaints about the practices of insurance companies and their agents, including insurance fraud, should be directed to the office of the Georgia's Commissioner of Insurance, through their web site or by mail to:
Office of the Commissioner of Insurance
Seventh Floor, West Tower
2 Martin Luther King, Jr. Drive
Atlanta, Georgia 30334
404-656-2070 or toll-free 800-656-2298
The Commissioner of Insurance is responsible for monitoring insurance companies, licensing insurance agents and regulating industrial loan officers. The Office of the Commissioner of Insurance handles questions and complaints regarding specific insurance providers, insurance rates or policies, and the licensing of companies and agents. You may also contact that office for information on the financial standing of insurance companies.