Cable television provides expanded viewing options and related services to many households in Georgia. As with any other service, you may occasionally encounter problems.
You should always contact your cable company first when you have a complaint. The telephone number should be on your cable bill. The name of your local cable regulating authority should also appear somewhere on your statement.
The Board of Commissioners in the county where you receive residential service handles most complaints about cable providers, although this may not include issues such as an unresolved billing situation, continued missed appointments by cable technicians, or the cable company not burying the drop cable line. You can call your local Board of Commissioners for more information.
The Federal Communications Commission (FCC) regulates cable rates and business practices to some degree, especially where no effective competition exists. For the most part, however, price and service decisions are determined by the economy and the competitive marketplace. To learn more about regulation of the cable industry, you might want to check the FCC’s website.
Cable regulation falls under the provisions of the Georgia Fair Business Practices Act only when a service provider engages in fraudulent or deceptive advertising. In this case, please register your complaint with the Georgia Department of Law's Consumer Protection Unit.